Privacy Policy

This Privacy Policy describes how The Artisanal Box (“we,” “us,” or “our”), operating the e-commerce website at theartisanalbox.store, collects, uses, and protects your Personal Information when you visit, make a purchase, or interact with our unique selection of handcrafted products.

1. Information We Collect

We collect information necessary to process your order for unique artisanal products and to improve your experience.

A. Personal Information You Provide (For Order Fulfillment)

When you purchase a handcrafted item, you provide us with:

Contact & Identification: Your name, email address, and phone number.
Shipping & Billing: Your complete physical billing and shipping address.
Payment Details: Confirmation of payment (actual sensitive payment data is securely handled by third-party processors).
Communication: Details of any custom requests or inquiries about our artisanal products.

B. Device and Usage Data (For Site Optimization)

When you browse our collection of handcrafted goods, we automatically collect data about your device and interaction:

Device Details: Web browser type, IP address, operating system, and time zone.
Site Activity: Pages viewed, specific artisan products you search for, and how you navigate the Site.

2. How We Use Your Information

We use the collected information primarily to run our business and connect you with our artisans’ unique creations:

A. Processing and Delivery

To manage, process, and ship your orders for one-of-a-kind, handcrafted items.
To communicate with you regarding your order status, including any custom crafting timelines or tracking updates.

B. Customer Support

To respond to your inquiries, facilitate returns or exchanges, and address any issues related to the unique nature of a handcrafted product.

C. Marketing and Product Curation

To send you updates about new artisan collections, featured artists, and special promotions (only if you opt-in).
To personalize your shopping experience by recommending unique products based on your browsing history.

D. Security and Legal Requirements

To detect and prevent fraudulent activity.
To comply with all applicable laws and regulations in Pakistan.

3. Sharing Your Personal Information

We share your information with trusted partners necessary to run our service:

Logistics & Shipping: We share necessary contact and address details with courier companies to ensure the safe delivery of your items across Pakistan.
Payment Gateways: To process your transactions securely.
Artisans/Creators: In some cases (for custom or direct-shipment items), limited necessary information may be shared with the individual artisan to ensure fulfillment, though this is managed centrally by us.

4. Your Rights

You have the right to request access to the personal data we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the details below.

5. Security

We are committed to protecting your data. We use industry-standard security measures (including SSL encryption) to keep your personal information secure. However, please be aware that no security system is impenetrable, and you use our service at your own risk.